Bundles & Curls - Human Hair Extensions * 100% Virgin Hair * Wigs * Hair Care Products
Bundles & Curls - Human Hair Extensions * 100% Virgin Hair * Wigs * Hair Care Products
BUNDLES & CURLS, LLC - HUMAN HAIR EXTENSIONS RETURNS & EXCHANGES
UPDATED: Effective Date JANUARY 1, 2023.
Please read this information carefully as it contains important details about your rights and obligations as well as limitations and exclusions that may apply to you.
We will make every effort to match each order to your exact specifications. Because our natural hair is 100% virgin human hair and each individual piece comes from a separate donor we cannot guarantee hair color or texture. Our natural hair comes in a straight, wavy or curly pattern, the color will range between a natural 1b and 2. In some cases we may have natural lighter pieces that are available upon request but not guaranteed. Please be forewarned, if you are still dissatisfied with the color or texture of your purchase, exchanges must be done at your expense.
Please Note that ALL SALES ARE FINAL. No Refunds will be permitted.
Return policy
At Bundles and Curls, LLC we maintain a very high level of quality assurance. All of our hair is prepared and professionally packaged at our factory. Everything goes through a rigorous process to make sure you are receiving the best quality product possible. All hair orders are thoroughly inspected before shipping. It is our primary focus to make sure you are completely satisfied.
Due to the nature of our products, all sales are final.
Replacements
We take great pride in our product and it is 100% guaranteed. If you have received any product that is incorrect, you must contact us within 15 calendar days from the date of purchase. If you feel you have received a defective item(s), you must contact us within 15 calendar days from the date of purchase.
No refunds will be permitted. If an incorrect product was sent to you, we will send you a return label for the merchandise you have received. Once we have received it we will send an immediate replacement.
Note: Perming, coloring, lifting, rinsing, cutting, removing the hair from the weft or otherwise processing the hair VOIDS the Product Exchange Policy. If Bundles and Curls, LLC verifies and agrees that the product is defective in any way, Bundles and Curls, LLC will then exchange or replace the item.
If the customer selects a product in exchange of greater value, they will be responsible for paying the additional cost of the item. Bundles and Curls, LLC will cover the cost of shipping the exchanged/new item back to the customer if ground shipping is selected. If Bundles and Curls, LLC does not validate the product defect issue, we will return the item in question to the client at our expense (via ground) without an exchange of product.
Exchanges
From time to time, Bundles and Curls, LLC Hair, at its sole discretion, may exchange products or portions of a product under the following conditions:
* In the Rare Occurrence of a product defect, the policy will be as follows:
There is a 20 Calendar Day Product Defect Exchange Policy which commences on the date of purchase. Customers should contact a Bundles and Curls, LLC representative via email hair@bundlesandcurls dot com and notify them of their issue or concern. The hair must be removed and the entire purchased amount must be returned for the quality assurance process to begin. Note that any perming, coloring, rinsing, lifting, cutting the hair off the weft or otherwise processing or manipulating the hair VOIDS THE PRODUCT DEFECT EXCHANGE POLICY, as treating the hair in these ways makes a determination of defective impossible. Customers may send back the hair in question by contacting client care. If the Quality Assurance team in our corporate office verifies and agrees that the product is defective in any way, Bundles and Curls, LLC will then exchange, replace the product or issue a refund. If the client selects a refund instead of a replacement or exchange, Bundles and Curls, LLC will issue a refund for the total cost before shipping and handling. If the client selects a product in exchange of greater value, they will be responsible for paying the additional cost of the item. Bundles and Curls, LLC will cover the cost of shipping the exchanged/replacement back to the client. If Bundles and Curls, LLC does not validate the product defect issue, we will return the item in question to the client (via ground) at our expense without an exchange of product.
Exchanges for U-Parts
For BULK HAIR SALES (for stores and salons), if the product has been returned within 30 calendar days from the date of purchase, unused and in its original condition we will exchange the product for something of equal or greater value. Once Bulk Hair has been installed, due to the nature of the product and possibility of incorrect installation which could result in the hair being inverted, the Product Defective Exchange Policy is not applicable.
Payment Terms
Terms of payment are always 100% upfront. We accept all major credit cards. As soon as you place an order online your credit card will be charged. Please review your order, items and shipping information carefully. Once submitted, your order and payment will be processed and cannot be changed for any reason without canceling your order. If your order is canceled, your bank will typically hold the authorized funds from between 3 and 5 business days. Unfortunately, this is out of our control so please be sure your order information is accurate.
Credit Card Fraud
Credit card fraud and theft of our merchandise will be prosecuted to the fullest extent of the law. If your billing address is different than your shipping address you will be required to fill out a credit card authorization form and send supporting documentation before your shipment is released. If this is necessary, a representative will contact you promptly after your order has been placed.
Order Processing
Our business hours are Monday through Friday from 9:00 am to 5:30 pm EST. All orders received before 4:00 pm are processed and shipped the same day. Orders placed over the weekend will be shipped first thing Monday morning unless it is a holiday. Once shipped, orders arrive within the 5 to 10 business days.
Product Availability
If any product is out of stock, unavailable or if we are just simply unable to fulfill your order, we will contact you immediately to find out if you are interested in receiving a substitution. If a substitution is not acceptable, you may wish to terminate the sale in which case, we will refund the amount charged to your credit card.
Please note: Prices, specifications, and availability of products are subject to change without notice. Any typographical, photographic, or specification error in products or pricing is subject to correction. We will notify you of any corrections or changes and ask for your approval before we complete your order.
Shipping Delays
For your convenience it's always advisable not to wait until the last minute to place your order. If you have a deadline, hair appointment or other engagement it is always wise to order far enough in advance to allow for unanticipated delays. We will give you a delivery estimate when you place your order based on the information we receive from our shipping partner USPS (US Postal Service). We are not responsible for late shipments due to increment weather, holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times. We entrust USPS to deliver your package on time. If your package is delayed we will not offer a reimbursement of shipping charges. If you need additional information, please contact us: hair@bundlesandcurls dot com.
Failed Deliveries / Refused Shipments / Incorrect Shipping Address
Incomplete or incorrect address information is the major cause of shipment delays. Check the address information on your order. Make sure you have included ALL the information (address, apt#, etc.) needed to deliver your package. Your order will be shipped via USPS to the address you provide. It is extremely important that you give us the most accurate and complete information possible. If an address correction needs to be made after your shipment has been sent you will be assessed the $10 fee USPS charges us to make the correction. NO REFUNDS WILL BE ISSUED FOR REFUSED OR ABANDONED SHIPMENTS.
If a shipment is returned to us due to a bad address you will be responsible for additional shipping charges. NO REFUNDS WILL BE ISSUED FOR REFUSED OR ABANDONED SHIPMENTS.
Lost Shipments
If you have tracked your package and there is a discrepancy in delivery information or it has been lost in transit please contact your local USPS office to track your package. If it is determined by USPS that your shipment has been lost a replacement will be sent.
International Shipments
All international customers are required to submit a signed credit card authorization form complete with supporting documents. Once you've placed your order you will be contacted by Customer Service to provide this information.
International Shipments must clear customs. The rules and requirements for customs clearance vary from country to country. It is the customer's responsibility to pay any additional taxes, fees or duties or to arrange for any permits or special paperwork that may be required. Invoices are sent with all shipments. This is the only document that will be sent with your shipment.
Policy Changes
Bundles and Curls, LLC, reserves the right at our discretion to make changes to prices, policies and procedures. Please check this page periodically for changes.
Limitation of Liability
Bundles and Curls, LLC, does not accept liability beyond the remedies set forth herein, including any liability for products not being available for, or the provision of services and support. Bundles and Curls, LLC will not be liable for consequential, special, indirect or punitive damages even if advised of the possibility of such damages, or for any claim by any third party except as expressly provided herein. This limitation of liability applies both to products and services. Customer agrees that for any liability related to the purchase of products, Bundles and Curls, LLC is not liable or responsible for any amount of damages above the aggregate dollar amount paid by customer for the purchase of products under this agreement. Customer agrees that for any liability related to the purchase of services not bundled with products under this agreement, Bundles and Curls, LLC is not liable or responsible for any amount of damages above the aggregate dollar amount paid by customer for the purchase of services under this agreement.
Copyrights, And Other Rights
Bundles and Curls, LLC, does not accept liability beyond the remedies set forth herein, including any liability for products not being available for, or the provision of services and support. Bundles and Curls, LLC will not be liable for consequential, special, indirect or punitive damages even if advised of the possibility of such damages, or for any claim by any third party except as expressly provided herein. This limitation of liability applies both to products and services. Customer agrees that for any liability related to the purchase of products, Bundles and Curls, LLC is not liable or responsible for any amount of damages above the aggregate dollar amount paid by customer for the purchase of products under this agreement. Customer agrees that for any liability related to the purchase of services not bundled with products under this agreement, Bundles and Curls, LLC is not liable or responsible for any amount of damages above the aggregate dollar amount paid by customer for the purchase of services under this agreement.
Images of people or places displayed on the Bundles and Curls, LLC Hair site are either the property of, or used with permission by, Bundles and Curls, LLC Hair. Use of these images by you or other third parties is prohibited unless expressly permitted in the Terms of Use or elsewhere on the Bundles and Curls, LLC website. Any unauthorized use of these images may violate copyright laws, trademark laws, the laws of privacy and publicity, and other applicable regulations and statutes. Any product, service, program or technology described in any document published by Bundles and Curls, LLC on this site may be the subject of other intellectual property rights owned by Bundles and Curls, LLC Hair. Any such right that is not expressly licensed hereunder is reserved by Bundles and Curls, LLC Hair.
Trademarks
Bundles and Curls, LLC, does not accept liability beyond the remedies set forth herein, including any liability for products not being available for, or the provision of services and support. Bundles and Curls, LLC will not be liable for consequential, special, indirect or punitive damages even if advised of the possibility of such damages, or for any claim by any third party except as expressly provided herein. This limitation of liability applies both to products and services. Customer agrees that for any liability related to the purchase of products, Bundles and Curls, LLC is not liable or responsible for any amount of damages above the aggregate dollar amount paid by customer for the purchase of products under this agreement. Customer agrees that for any liability related to the purchase of services not bundled with products under this agreement, Bundles and Curls, LLC is not liable or responsible for any amount of damages above the aggregate dollar amount paid by customer for the purchase of services under this agreement.
Submissions
Apart from your personal information, any communication or material you send to the Bundles and Curls, LLC Hair site, electronically or otherwise, including but not limited to data, questions, comments, suggestions, or submissions is and will be treated as non-confidential and non-proprietary. Anything you send to the Bundles and Curls, LLC Hair site may be used by Bundles and Curls, LLC Hair for any purpose including but not limited to modification, reproduction, transmission, disclosure, publication, broadcast, and posting. By submitting material to Bundles and Curls, LLC Hair, you irrevocably transfer and assign to Bundles and Curls, LLC Hair, and forever waive and agree never to assert, any copyrights, "moral" rights, rights of publicity or to privacy, or other intellectual-property or proprietary rights that you may have in such material. Bundles and Curls, LLC Hair is free to use, without obligation of any kind, any ideas, concepts, techniques, or know-how contained in any communication you send to the Bundles and Curls, LLC Hair site for any purpose whatsoever, including but not limited to developing, manufacturing, and marketing products and services.
Discounted Products
Returns, replacements and exchanges are permitted on certain discounted products only. Any purchases made at promotional events, in-store events and online at Bundles and Curls, LLC using any of the following: Promotional (Promo) Codes, Bundles and Curls, LLC Pink Certificates, or any other discounting method provided by Bundles and Curls, LLC may be exchanged within 15 calendar days from the date of purchase but may not be returned for a refund. Items purchased on sale may be returned during the 15 calendar days and the sale promotion may be applied to the exchanged item if applicable. For example if the sale was on any length of curly hair and the customer wants to exchange it for another length of curly hair, they can get the sale price for the exchanged item. If they exchange the curly hair for straight hair, the discount will not apply. Any purchases made at trade shows, or received as prizes or for compensatory purposes are not permitted.
Prizes and Compensation
Returns, replacements and exchanges are not permitted on products acquired by the client through a promotional contest or event. Hair acquired through a compensation contract from any Bundles and Curls, LLC department is also not eligible for return, replacement or exchange.
No sale is final until approved by Bundles and Curls, LLC. Bundles and Curls, LLC reserves the right to withhold approval at its sole discretion.
Programs
Bundles and Curls, LLC. reserves the right to cancel or change any program without notice at any time.
Note: If you need further clarification about our Terms and Conditions or have general questions please call 646.694.8858 or email us at hair@bundlesandcurls dot com.